Balayage disaster

I too wouldn't trust their advice anymore. Certainly wouldn't trust my hair with them. I'd be asking for a refund. Then your darter should give her hair a good rest and lots of deep conditioning and maybe protein ( go steady with the protein as it's easy to overdo it. ) and then maybe her hair will have recovered enough in a month to look into going to a different salon for an assessment on what can be done.

Maybe this is also correctable yourselves. Still give the hair a month to recover though but then try colour remover and that should remove the toner enough for you to assess the what the bleach actually did. I've never used a toner but maybe one of the other members will chime in here and suggest one that isn't going to go too dark.

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So, do she still want a balaylage blonde affect, or is she happy with anything?

If she wants blonde balaylage, I agree, colour remover is the first step. Once you've removed the toner we can assess the next step. Any photos would also be helpful, of what you have and what you want.

Also, was her hair dyed before this process was started?

I should be able to get a picture tomorrow night, but she has been living away from home during the week to be closer to her summer job.  She still really wants balayage, but I'm nervous about bleaching again.  Her hair is very long (to her waist) and the ends were already on the dry side.  To add a further complication, she's taking an acne drug called Accutane (ePuris), which is known to dry out your skin and everything else. We're going back for a consultation tomorrow night, but I was hoping to get advice in advance so we know what to agree to.  Does a colour remover damage the hair?  And would an application of a different shade of toner cause damage?  Her hair had previously had some colour treatments, but not for a long time and only semi-permanent dyes, not bleaching.

If she's been taking the drug for even two years, it won't have affected the hair that's past her shoulders (on the top, which is generally the most delicate). Once hair leaves the scalp it is dead so nothing taken orally can affect it. So, if it is affected by taking this drug it still won't be anything to do with why the ends are dry. The ends will be fragile from general day to day wear and tear, especially if she wears it loose a lot. She may need a protein treatment now it's been bleached, something like kpak reconstructor.

Colour removers don't damage the hair, but they do dry it out a little. Nothing a good deep condition won't sort out though.

If it's an oxidative toner (mixed with peroxide) yes it will cause damage. Anything with peroxide is going to cause damage. You don't any what colour toner, but if you're thinking blonde it'll be utterly pointless anyway.

Thanks, JanineB!  Sorry, I haven't been back sooner.  She went back to the salon on Wednesday night and the manager and senior stylist (neither of whom had been there after the original appointment) were very apologetic once they saw the outcome.  She had a darker toner put on her hair to even out the colour and cover up the orange blotches.  They also conditioned her hair with a two-part treatment called Zerran, which is something like Olaplex.  They will give her another complimentary Zerran treatment and have refunded the original fee to a gift card that she can use for future appointments.  The senior stylist showed us some good balayage treatments that she has done so I feel a lot more confident in her technique.  She might try again at the end of July, but will be doing a lot of conditioning in the meantime!  Thanks for all your advice!