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Author Topic: Hair dye went wrong!  (Read 1876 times)  Share 

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Hair dye went wrong!
« on: 21 Jun 16 / 08:32 PM »
Hello all,

I've just found this forum and I've decided to register to ask you guys for some advice.

I had a consultation with my local hairdresser and I told her exactly what I wanted. I wanted an ombre/balayage (and that I did NOT want a line like a dip dye) that blends nicely. My natural colour is a light brown and I wanted to leave this as virgin hair. I wanted it going from my natural colour into blonde. I then showed her a picture of exactly what I wanted, which is a job she had done on a previous girl about a month ago.

I was in there for 4 hours and I'm not sure how long the dye was left on my head. Going from brown to blonde has been a bit of a shock but it's not the shade. Everyone says the colour is lovely (it's not brassy or bleach) but there is a blocky section that goes all around my head where the dye meets my natural colour. It's not a straight line but it looks terrible. My family and work colleagues agree it hasn't been blended properly.

When she showed me in the mirror it was only a glance so I didn't notice it until I got home. I have been so upset about this and I'm paranoid when I have to go out.

My lovely partner has booked me in at Barrie Stephen to get this fixed. He explained to them what happened and they said they'd be able to sort it out and booked me an appointment. A great gesture I'm sure you'll agree but I am terrified that I haven't got a consultation. I am so nervous about going to a hairdresser now and I, ideally, wanted to discuss the options, the colour, what'd look best, etc. All I keep thinking is: What if it turns out worse? What if they mess it up even more?

My question is, has anyone had an experience at this salon? Is it ok if I don't have a consultation? Should I go and hope for the best?
 

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Re: Hair dye went wrong!
« Reply #1 on: 22 Jun 16 / 09:29 AM »
Treat the first part of the appointment as your consultation, make sure that (before your hair is washed) the hairdresser takes a good look at it whilst you explain what you want to achieve and ask them what their plan of action is. If it doesn't sound right to you make your apologies and leave - you are not obliged to carry on with the appointment.

You can still contact the salon where you originally got it done and tell them you are not happy with it though, it doesn't matter that you didn't say anything at the time, you just explain that you didn't notice until you'd styled it yourself - I've had a few experiences where they have styled it in a way that has hidden bad cuts and colours until I've washed it myself and found the mistakes.

(also, you haven't said where the salon is in the world so I'm not sure you'll get any responses about experiences with that particular place! ;) )
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Re: Hair dye went wrong!
« Reply #2 on: 22 Jun 16 / 09:55 AM »
I googled the salon and the only hit was in Leicester,  so was it that on? I don't think we have any members that have said they're in Leicester, so don't know if you'll get any help on that specific salon.

Lauralei has good advice about the appointment though.
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Re: Hair dye went wrong!
« Reply #3 on: 22 Jun 16 / 10:52 AM »
Always give the salon that did your hair a chance to fix it. They should not charge for fixing, either, you can still go elsewhere if they say they can only fix it with another paid service. It could be an honest mistake or inexperience. If it was a month ago it's too late to go back, but within days is fine for sure.
 

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Re: Hair dye went wrong!
« Reply #4 on: 22 Jun 16 / 11:20 AM »
I can't blame her for not going back. I've had a couple of bad experiences, one just last year, and I just can't do it... but then I'm not good at being loyal to hairdressers anyway. I don't think I've been to one more than twice in 25 years!
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Re: Hair dye went wrong!
« Reply #5 on: 22 Jun 16 / 03:43 PM »
Yeah I'm the same, I know giving them another chance is the done thing but when I got that really stringy, overly layered 'bob' a while back I was afraid I'd end up bald if I gave her another hack at it! Sometimes it's great to go back and let them know what happened and give them a chance to make it right and sometimes you just have to cut your losses and run!
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Re: Hair dye went wrong!
« Reply #6 on: 22 Jun 16 / 07:03 PM »
Firstly, thank you for all the replies and advice so far. I really appreciate it. :)

@lauralei13 - Thank you very much for your advice regarding the first part of my appointment.

@Janineb - Apologies! Yes it is the Leicester one. They have others but it'll be Leicester that I'll be going to. I know someone who works at another branch and I asked her if the salon would be able to fix it, to which she said, "Yes."

I know I can go back to the original place but I feel like the trust has been broken now, if that makes sense? I explained what I wanted (I couldn't have been more clear), so if she couldn't do it the first time how can I trust her a second time? I think time was an issue for her as well. My hair is extremely thick so a dye job takes a little longer for me so I felt she rushed it. I also got it cut at the same time which isn't fantastic and isn't quite what I asked for but I can live with it. In total I feel like like my hair does not reflect what I asked for. Even simple layers she didn't do correctly for me.

I just need to decide now whether I should:
1.) Cover it all as close to my natural colour (but I'd rather not touch my roots/natural hair).
2.) Cover just the blonde bottom part as close to my natural colour.
3.) Allow them to try and fix it.

Has anyone had any experience or know anyone who has successfully had a bad ombre sorted out? I'm not sure which option to take to be honest. A part of me has wanted ombre for a while but the other part of me just wants a no-hassle fix that'll leave me feeling more confident.
 

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Re: Hair dye went wrong!
« Reply #7 on: 22 Jun 16 / 08:04 PM »
I imagine what they'll do is take the blonde a little further up your hair in certain parts to break up the line, if it was me I'd probably ask if they intend to just add more blonde or if they are also planning to add darker lowlights to blend with your natural colour. Maybe have a think about whether you'd be happy with more of it going blonde, or if you'd be happier with darker bits added as well and if they can't add darker bits whether you'd just prefer them to try to get all the blonde back to something close to your natural colour, if you think about your options beforehand you'll probably feel less pressured during the appointment making any decisions you need to make.
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Re: Hair dye went wrong!
« Reply #8 on: 22 Jun 16 / 09:09 PM »
I imagine what they'll do is take the blonde a little further up your hair in certain parts to break up the line, if it was me I'd probably ask if they intend to just add more blonde or if they are also planning to add darker lowlights to blend with your natural colour. Maybe have a think about whether you'd be happy with more of it going blonde, or if you'd be happier with darker bits added as well and if they can't add darker bits whether you'd just prefer them to try to get all the blonde back to something close to your natural colour, if you think about your options beforehand you'll probably feel less pressured during the appointment making any decisions you need to make.

So one option would be for them to add more blonde (and possibly darker lowlights) to break the line up. Is there an option of going the opposite way and putting darker lowlights (if possible) through the blonde so I have more brown? Or can they just find a 'middle' colour that blends into my natural hair and the blonde?

I'm not knowledgeable at all when it comes to hair dye, sorry! So any advice/opinions are more than welcome.
 

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Re: Hair dye went wrong!
« Reply #9 on: 22 Jun 16 / 10:00 PM »
Well I'm not a hairdresser so I'm just speaking from experience with things I've had done to my own hair in the past, but I'd say you need to specify that you don't want it to end up blonder and see what they suggest. I'm not sure about the middle colour thing, I think it'll prob be a case of breaking up the line with either more blonde, added brown or a mixture of the two, but I could very well be wrong! It'll prob depend on your hair colours, condition and style what they decide is best to do but if you at least know how much blonder or darker you're happy to go then you can steer them in the right direction!
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Re: Hair dye went wrong!
« Reply #10 on: 05 Dec 16 / 06:20 AM »
If you are not satisfied with the services they did for you. just go there and ask them to fix it. They will work to fix it without costing extra from you. If not, then warn them to leave the review on listing sites which may help you. Or you should try different hairdresser to fix it as this will leave the only option with you.
 

 

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