Hair smoked during bleaching!

[Umbke]

Hello!

Yesterday I had the chance to go to the salon and have my hair bleached and colored for the first time. Since I wasn’t experienced or knowledgeable about hair coloring and bleaching, I was hoping the salon could do it properly. Unfortunately, the hairstylist who handled me was very bitter and took it out on my hair.

I’ve decided never to trust that salon again.

Anyway, my hair started to smoke during bleach application. It generated so much heat that it almost burned my scalp. They had to water it down before they had the chance to fully applied the bleach. It lightened up my hair unevenly, with the bunch from my nape the lightest, and the hair on top looking like a medium blonde. They still proceeded to color my hair purple with this, and produced this monstrosity (pic attached).

My goal was an ombre purple. My natural hair is black, so I understand if it won’t come out as bright as I imagined it, but this looks so bad!

I’m planning on letting the color fade, but I would like to fix the uneven bleaching then left me with. Does anyone have some advise on how to fix it? ;(

[kitebunny]

   A salon did that?!  That's horrific!  (um... no offence meant to you, it's just not often we see such a shoddy job from a "professional")  It's so uneven ... how are the tips still black?

Obviously you don't want the same stylist to touch it again but maybe you could speak to the shop owner/manager about what they plan to do to fix it?  Free of charge of course. 

Wow, just wow.

In the meantime;
1) NO home bleaching or any sort of product containing peroxide until at least a month has gone by so you can assess the damage (bleach damage isn't always instantly obvious).
2) Treat your hair to some love - no to heat or damaging styling methods, yes to a really good conditioning.
3) If you're thinking of dying over it, only use direct semi-permanent dyes such as those sold on the Beeunique site.  Adore do some lovely purples.

[Umbke]

I know right!? I expected something at least decent from a professional. ;;m;;

I'm planning on buying some Manic Panic to dye over it, my friends has been recommending it a lot especially since it's the cheapest I could buy nearby. I'm a little tepid with going back to the shop since the incident, but I guess I'll try to reach out again before I dye over it. sigh

Thank you for the reply though! It's a little hard to find some useful information when cases vary.

Some people had recommended toning it, and others said to bleach it again. Since the second one isn't an option, do you think toning can maybe bring it to look decent while I wait for the new dye?

[kitebunny]

Toning in which direction though?  That's maybe not the best picture but it looks like a mixture of black, orange and purple ... which is going to be tricky.
You can make your own toners by diluting dyes such as manic panic with white/clear conditioner.

What's your hair-colour goal at the moment?

[Umbke]

A simple black to purple ombre.

I messed around with the colors a bit because of the weird lighting, but I tried my best to match it with what I see. You are right though, it's black, orange and purple.

[Janineb]

In their defence, sometimes minerals in the hair, deposits from water in various areas, can cause reactions to bleach and make it get super hot.

Against them, they should have stopped when it started to get super hot. I don't understand why they were bleaching your roots if you want an ombre. Or was the heat just radiating that much you could feel it on your scalp?

You can get a good bright purple over orange. Can you get a better picture in daylight so we can see it better?

[Umbke]

They weren't bleaching my roots, but it did get hot enough for me to feel it burning on my scalp (enough that I could still feel some agitation hours later.) I get that things get awry, but I hope that they at least tried to offer fix it, or just don't continue dying it until they got lightened up the hair properly.

Sorry it took a while to reply, I had to wait till next morning to take the picture. 

[kitebunny]

I think you could throw a nice warm pink-based purple over that.  Avoid blue-based purples as you might get a muddy neutralising effect.